Deliveries & Availability
All efforts will be made to supply goods and ship them within 3-5 working days.
Deliveries will be made to the address nominated on the online order form after payment of the full amount of the delivery charge on the order form
In the rare occurance we have one or more items out of stock and unable to supply the item within 7 working days, you will be notified by phone and/or email of such an ocurrance and an estimated time of delivery will be advised. If the estimated time of delivery exceeds 7 days, the buyer will have the option of waiting longer, choosing another item or cancelling the order for the item.
In case of non-delivery, please contact us so that we may check despatch details on your behalf
We reserve the right to change delivery method. All deliveries are calculated by weight and maximum weight of 3Kg for satchel bag or 20-25Kg per carton. and they are delivered by Australia Post Express Post, registered Parcel Post, or courier. If you miss your delivery a card will be left in your letterbox asking you come in and pick up your order from your nearest Australia Post Office or for the courier to deliver to you at another arranged day.
Biotec will not be liable for any delays that occur once the items have left our possession this will be the responsibility of the carrier however we will make every effort to track the item,if it is required, and have it delivered in a timely manner.
In an effort to provide our customers with the most current information, Biotec will, from time to time, make changes in the contents described on this Site.
Return, Refund & Exchange
Please make your selections carefully as once an item has been received in good working condition we do not exchange or refund. Every effort will be made by Biotec to ensure our goods and services are of the highest standards of quality
We recognise that some problems may occur, if there is a problem delivery we need to correct it as soon as possible to save you any further inconvenience. In the case of receiving damaged goods, your goods will be replaced or refunded, at Biotec discretion, so long as we are notified within 48 hours of your receiving the goods. In this instance, we will be responsible for the costs of postage and provide you with a prepaid satchel for the damaged goods to be returned to us or ask you to return by COD Australia Post Parcel Post (we pay the postage on return of the goods)
DISCLAIMER OF WARRANTY BIOTEC ARE PROVIDING THIS SITE AND ITS CONTENTS ON AN 'AS IS' BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
ALTHOUGH BIOTEC BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, BIOTEC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE COMPLETE, OR CURRENT. DISCLAIMER OF LIABILITY IN NO EVENT SHALL BEXLEY AQUARIUM BE LIABLE FOR SPECIAL, INDIRECT EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF USE DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTUOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE.
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