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sales@biotec.com.au
Call Us Toll Free:
1800-688-950
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About

Welcome to Biotec Restoration Pty Ltd.

Industry background
1) Microbial bio-remediation in commercial prawn, shell- and fin-fish aquaculture pond and feed supplements, ponds ranging from 1 million to 10 million litres pond, to grow healthiest prawn with lower feed conversion ratio or high yield, minimum losses, in its growth cycle over 5 months or continuing growing and harvesting in Asia and Australia for more than 15 years.

2) Large public garden pond treatment , including the 3 million litres Darling Harbour Pond in Sydney for more than 12 years.

3) Distribution of top quality, competitively priced aquarium, pet, and soil treatment and food products for past 12 years; turtle/reptile food products since March 2008.

4) Involved in large commercial scale waste control management using microbial and compost worms composting and organic fertilizer production.

Biotec is fully and directly supported by the manufacturers on all aspects of product applications, research and development.

Company Background & Operation
1) wholesale quality Biotec products to aquarium/pet/nursery stores Australia-wide and export to Asia
2) retail bulk products to aquaculture farmers on range of Biotec products

Sales and support of Biotec products for hobbyists are always done through good Biotec stores (present in most capital cities and many major towns) in the same area. In areas where there are no Biotec stockists, hobbyists can purchase on-line from Biotec after they register with us and it is verified that there are no Biotec stockists in the region.

Good Biotec stores have always been and will always be our first priority preferred sales channel where the Biotec product range can be viewed and purchased immediately after product support is given. We support all our Biotec stockists strongly through distributon of free printed Biotec product leaflets and Aquanews, and regular updates of Biotec products and hobbyists benefits for stores owners/managers with stockist/product newsletter and other support. Biotec ensures adequate returns to stores investment in our products to ensure that they are able to spend quality time with their Biotec customers.

Biotec supports Eco-friendly pet products and Eco-friendly packaging wherever possible. All Biotec Bit Food and Blocks are produced using solar energy (more than 80%). A First, based on industry feedback. You donít have to pay more for green Biotec products and friendlier eco packaging to make a difference.

Go Green, Go Biotec! Let us wipe off your carbon footprints for you!

We support natural remedies as much as possible in all our product range. For example, all of our foods are produced without preservatives or hormones. We emphasize to stores all the time to go natural in bio-active aquarium, pets, and soil with the many natural quality Biotec products, with less dependency on all forms of chemicals to restore health.

All necessary products are registered with and approved by the respective Australian authorities. You know you and your pets are in safe hands.

Thank You for your support

Biotec Terms and Conditions

(As at Apr 2012, Biotec does not retail from Biotec Web site intentionally Please contact Biotec for your nearest Biotec stockist or purchase of Biotec products if there are no stockists in your area)

Deliveries & Availability
All efforts will be made to supply goods and ship them within 3-5 working days.

Deliveries will be made to the address nominated on the online order form after payment of the full amount of the delivery charge on the order form

In the rare occurance we have one or more items out of stock and unable to supply the item within 7 working days, you will be notified by phone and/or email of such an ocurrance and an estimated time of delivery will be advised. If the estimated time of delivery exceeds 7 days, the buyer will have the option of waiting longer, choosing another item or cancelling the order for the item.

In case of non-delivery, please contact us so that we may check despatch details on your behalf

We reserve the right to change delivery method. All deliveries are calculated by weight and maximum weight of 3Kg for satchel bag or 20-25Kg per carton. and they are delivered by Australia Post Express Post, registered Parcel Post, or courier. If you miss your delivery a card will be left in your letterbox asking you come in and pick up your order from your nearest Australia Post Office or for the courier to deliver to you at another arranged day.

Biotec will not be liable for any delays that occur once the items have left our possession this will be the responsibility of the carrier however we will make every effort to track the item,if it is required, and have it delivered in a timely manner.

In an effort to provide our customers with the most current information, Biotec will, from time to time, make changes in the contents described on this Site.

Return, Refund & Exchange
Please make your selections carefully as once an item has been received in good working condition we do not exchange or refund. Every effort will be made by Biotec to ensure our goods and services are of the highest standards of quality

Damaged Products
We recognise that some problems may occur, if there is a problem delivery we need to correct it as soon as possible to save you any further inconvenience. In the case of receiving damaged goods, your goods will be replaced or refunded, at Biotec discretion, so long as we are notified within 48 hours of your receiving the goods. In this instance, we will be responsible for the costs of postage and provide you with a prepaid satchel for the damaged goods to be returned to us or ask you to return by COD Australia Post Parcel Post (we pay the postage on return of the goods)

DISCLAIMER OF WARRANTY BIOTEC ARE PROVIDING THIS SITE AND ITS CONTENTS ON AN 'AS IS' BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

ALTHOUGH BIOTEC BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, BIOTEC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE COMPLETE, OR CURRENT. DISCLAIMER OF LIABILITY IN NO EVENT SHALL BEXLEY AQUARIUM BE LIABLE FOR SPECIAL, INDIRECT EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF USE DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTUOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE.


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Returns Authorization Request Form
Order ID*:
First Name*:
Last Name*:
Your Email*:
Address*:
Phone No*:
Item(s) Description*:
Reason for Return*:
Requested Action*:
Return Date*:
* I understand there is no exchange or refund if the product is in good working conditon except for damaged products, reported to Biotec within 48 hours of receipt of goods. Biotec will pay and advise on the return delivery.

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Our Privacy Policy

Biotec takes the utmost care in protecting the privacy of clients. We do not sell or rent any personal information.

Shopper data is given only to the parties involved in processing the order, such as: the merchant, payment processor, delivery or order processing agent.

We maintain this strict privacy policy except when your express permission is given, or when, we, in good faith, believe it appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our Terms of Use.

Biotec prohibits merchant clients from using our service to engage in bulk emailings, unsolicited emailings, or any type of spamming. Violations will result in immediate account termination.

We will not use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

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